Customer helpdesk

We provide the very best service on your behalf.

The fulfilment process does not end once an order has been delivered accurately and on time. Customers might have questions about orders and may want to contact you. If you a have a professionally-established customer helpdesk, it will be easy for customers to contact you and all enquiries can be settled in a quick, efficient and customer-friendly way.

Innovative ticketing system

In addition to a multilingual telephonic customer helpdesk, we can also implement and manage your email customer helpdesk. Here, we work according to a proven ticketing system. Dimass also employs a different approach in this regard. We want to underline the fact that customer service at Dimass has the sole aim of supplying quality.